♿ Accessible Hospitality Guidelines
The Hospitality Guidelines under the Adorable India Mission are deliberately simplified and practical, so they can be understood and used by people at all levels—from families running homestays to local guides, drivers, and community hosts.
Instead of complex manuals, the guidelines focus on clear behaviours and daily actions:
- Warm and respectful welcome
- Clean, safe, and honest service
- Sensitivity to culture, gender, and ability
- Quick response to concerns
- Consistent care from arrival to departure
These guidelines convert the principles of quality and hospitality into easy-to-follow practices, ensuring that excellence is not theoretical but lived every day.
Hospitality, when simplified, becomes natural.
Quality, when practiced daily, becomes culture.
Hospitality Guidelines
(Rooms, Transport & Tours)
Adorable India Mission – PADP Framework
Purpose
To ensure that guests with physical challenges, limited mobility, and special needs experience safe, dignified, comfortable, and joyful hospitality, without dependency or embarrassment.
Accessibility is treated as quality excellence, not an exception.
🏨 A. Accessible Rooms & Stay Facilities
1. Entry & Movement
- Step-free access or ramps at main entrances (where structurally feasible)
- Non-slip flooring in common areas
- Adequate corridor width for wheelchair movement
- Handrails on stairs and ramps
2. Guest Rooms
- At least one ground-floor or lift-accessible room (where possible)
- Door widths suitable for wheelchairs
- Furniture arranged to allow easy movement
- Light switches, sockets, and controls at reachable height
3. Bathrooms
- Anti-skid flooring
- Grab bars near WC and bathing area
- Hand-held shower options
- Adequate turning radius for wheelchairs (where feasible)
ZeroX Rule:
No guest should feel unsafe, helpless, or humiliated due to poor design.
🚗 B. Accessible Transport Guidelines
1. Vehicles
- Preference for vehicles with:
- Easy entry and exit
- Wide door opening
- Adjustable seating
- Clean, well-maintained vehicles with smooth suspension
2. Drivers
- Drivers trained in:
- Respectful assistance (not patronizing)
- Safe handling of mobility aids
- Clear communication and patience
- Zero tolerance for rude behavior or negligence
3. Safety
- Extra care during boarding and de-boarding
- Flexible schedules to avoid rush or pressure
- Emergency contact protocol clearly defined
🗺️ C. Accessible Tours & Experiences
1. Tour Planning
- Clear disclosure of:
- Walking distances
- Steps or uneven terrain
- Availability of rest points
- Alternative routes or experiences where possible
2. Guides
- Trained to:
- Speak clearly and calmly
- Allow additional time
- Be alert to fatigue or discomfort
- Respect dignity—help only when needed
3. Experience Design
- Seating arrangements at cultural programs
- Shade, water, and rest availability
- Sensory-friendly options (less noise, crowd management)
🧠 D. Staff Awareness & Behaviour
- Use respectful language at all times
- Never assume inability—ask politely
- Maintain privacy and confidentiality
- Treat inclusion as a professional duty
📋 E. Continuous Improvement
- Feedback from guests with special needs is encouraged
- Issues are logged, reviewed, and corrected
- Accessibility improvements are treated as quality upgrades
🌸 Guiding Thought
True hospitality begins where convenience ends and compassion begin
